The 3 Biggest Problems Metro Atlanta
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Metro Atlanta CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
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As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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What’s been the single biggest benefit to you and your company since enrolling in our Inserv360 managed IT services program?
With Inserv360, I do not need think about network infrastructure, virus & malware protection and any software needed for the company. All I need to do is inform Inserv360 what we need, and I get quotes so that I can make an inform decision. Removes any headaches relating to hardware and software requirements needed in our day-to-day operations.
What do you feel we do better than other IT firms you may have worked with in the past?
The personal approach and customization provided are all custom fit to our company. A single phone call to make during the critical times is a huge plus. A fast turn-around on critical request is key. As a customer, I feel that the success in my IT managed services are critical to the Inserv360 business mission statement as well.
If someone was on the fence about choosing us as their IT firm, what would you say to them?
I would recommend that you test Inserv360 out with a small project. In the long run, they will prove that they are as capable in helping with the small stuff as well as the big stuff. I will also make myself available to chat to discuss their concerns and obstacles so that I can share my own stories in working with Inserv360. Testimonials are key but a conversation goes a long way.
Erwin Yap
Director of Business Operations at Georgia State Ethics Commission
What’s been the single biggest benefit to you and your company since enrolling in our Inserv360 managed IT services program?
They have always been available to us at any time all while maintaining a professional mindset. If we have a issue they jump in as if they are the ones needing it.
What do you feel we do better than other IT firms you may have worked with in the past?
The care of making sure the issue we have was completed and if could not get it done at that moment always knowing a timeline of when. If they cannot do it then they reach out directly and let us know as they know.
If someone was on the fence about choosing us as their IT firm, what would you say to them?
They are able to be professional and fair with all of their options, they will break things down so we understand or how we can not let this happen again. Just great professional service on each and every ticket
Darrin Zehr
Director of Law Firm Business Development at Gain
